Privacy policy

• Your name, email address and phone number, when you create an account.
• A password, stored only as a one-way hash that we cannot read back, and your security settings (for example whether two-factor authentication is switched on).
• Your delivery address and delivery state, when you save one or enter one at checkout.
• Your orders: what you ordered, the delivery or pickup details, the delivery fee and total, and the order's status.
• Payment confirmation details for each order (amount, reference and status). Your card or bank details are entered on Paystack's secure payment page and are never seen or stored by us.
• Messages you send to our support, and the notification registration of your browser or device if you choose to turn notifications on.

• To create and secure your account and verify your email address.
• To take, prepare and deliver your orders, and to tell you about their progress.
• To send the emails you need: verification, sign-in codes, password resets, and order updates.
• To answer your questions, resolve payment problems, and prevent fraud and abuse.
• To keep the financial and legal records we are required to keep.

We do not sell your personal information.

• Paystack, which processes your payment.
• Our hosting and email provider, which stores our data and delivers our emails on our behalf.
• Google, which receives a delivery address only to work out the delivery fee, when that service is switched on.
• Authorities, when the law requires it.

We use one essential cookie to keep you signed in, and your browser's local storage to remember the items in your cart. We do not use advertising or tracking cookies.

We keep your account details until you delete your account. Order and payment records are kept for as long as we need them to resolve disputes and meet our accounting and legal obligations.

• You can see and update your name, phone number and saved addresses on your Account page.
• You can delete your account yourself; see Delete your account.
• You can turn notifications off in your browser or device settings at any time.

We protect your information with encrypted connections, hashed passwords, rate limiting and optional two-factor authentication. No system is perfectly secure, so please choose a strong password and keep it to yourself.

If we change this policy, we will post the new version here with a new date.

Questions about your information? Email [email protected] or call 0806 975 7536.